'); $('.faq-search-accordion').append('
'+itemContent+'
'); resultsCount++; } }); if(resultsCount == 0){ $('.faq-search-accordion').fadeIn(250); $('.faq-search-accordion').append('
No results were found
'); } } }
keyboard_arrow_left
keyboard_arrow_right
Getting started
Help with an order
Accounts and payments
Alcohol Orders
Picking up your order
After placing your pickup order, we send it to the local seller to review and accept your order. Check the in-app statuses for confirmation that the seller has accepted your order, and that they have started preparing it.
The order status screen will provide an estimate for when your order will be ready and when you should aim to arrive at the store.
Once you’ve picked up your order, you can mark it as picked up in-app.
Delivery of your order
We partner with third-party drivers to bring your order right to your door. At checkout you can select whether you want your order left at your door, or whether you want to sign for your order.
If you select that you’d like to sign for your order, please ensure you are available during your selected delivery window. Otherwise your order may be returned to the store and you may incur a charge.
The in-app order statuses will let you know when the local seller has confirmed and begun preparing your order, when a driver is on the way, when your driver is nearby and when your driver has dropped off your order.
˄ back to top
We partner with third-party drivers to bring your order right to your door. Deliveries for Walmart Local Marketplace are fulfilled by drivers on the Spark Driver platform.
To help maintain a positive experience for sellers, drivers, and customers, and ensure orders are delivered correctly, the Spark Driver platform outlines Service Level Standards that cover professionalism, reliability, and safety.
The Spark Driver platform also provides drivers visibility into four key metrics to help with meeting the Service Level Standards: On-Time Arrival, Drop Order Rate, Acceptance Rate and Customer Rating. For more information visit Spark Driver Service Level Standards Metrics.
˄ back to top
You can cancel your order in-app before a local seller has confirmed and started preparing your order.
1. On the Order Status page, select View details.
2. Then select Cancel Order.
3. Select cancellation reason and submit.
If you need to cancel an order after a local seller has confirmed your order and begun preparing, please contact us at 877-471-0027. Note that you may incur a cancellation fee.
˄ back to top
We do our best to get your order to you on time. Sometimes delays happen. For the latest on your order, please check the Order Status screen in-app.
The in-app order statuses will let you know when the local seller has confirmed and begun preparing your order, when a driver is on the way, when your driver is nearby, and when your driver has dropped off your order.
If you don’t have your order after your delivery window has passed, contact us at 877-471-0027. Please have your order ID ready. You can find this in the Order Details screen in-app.
˄ back to top
We currently do not support changes to an order after it has been confirmed by the seller. If you need to change an order, you can cancel your order in-app before it has been confirmed by the seller and place a new one.
If you would like to cancel your order after a seller has confirmed your order, contact us at 877-471-0027. Note that you may still incur a charge.
˄ back to top
If you have any issues with missing, incorrect, or damaged items please let us know as soon as possible by contacting Local Marketplace Help.
Please provide details including:
- Order ID
- Description of which items were impacted
- Description of the issue
- Photo evidence of damage (if relevant)
We review issues on a case by case basis and aim to provide a fair outcome to all parties.
˄ back to top
We do our best to get your order to you safely and on time. Sometimes things don’t go according to plan. If the in-app order status says your order has been delivered, but you have not received it:
- Look around the delivery location
- Ask your household and neighbors
- Wait 10-15 mins to see if it arrives, it’s rare but sometimes a driver may accidentally mark a package as delivered before they get to your door.
If you’re still unable to find your order, contact us at Local Marketplace Help. Please provide your Order ID and delivery address.
We review issues on a case by case basis and aim to provide a fair outcome to all parties.
˄ back to top
If you’ve received a valid Walmart Local Marketplace promo code which you are eligible to use, you can apply the promo code at checkout. The discount will be automatically applied to your order.
If you have any issues please contact us at Local Marketplace Help.
˄ back to top
If you see an unexpected charge on your credit or debit card, it may be an authorization hold. Authorization holds or pending charges help us verify available funds on your payment method before completing your order. Once your order is completed, the pending charge will update to an actual charge.
For orders that are canceled and fully refunded, the authorization hold will disappear from your bank statement. Note that this may take up to 7 business days, depending on your financial institution.
˄ back to top
If you recently contacted support and received a refund, please note that it may take up to 10 business days for the transaction to be processed.
If after 10 business days you still do not see the refund reflected in your bank statement, please contact us at Local Marketplace Help.
˄ back to top
To add a payment method to your Walmart account:
- Return to Walmart.com or the Walmart app home
- Select Account
- Select Wallet
- Select Add new payment method and follow the prompts
To edit a payment method to your Walmart account:
- ReturntoWalmart.comor the Walmart app home
- Select Account
- Select Wallet
- Select Edit next to the payment method to change
˄ back to top
Ordering Online
Walmart Local Marketplace does not mark up the price of any products since it is not the seller of the products.
There are times that a seller will be running in-stock sales that may not be reflected on the platform. Sellers are solely responsible for the price of their inventory on Walmart Local Marketplace.
Walmart Local Marketplace and our third-party delivery services can only deliver within a certain radius of the seller store and where it is legally permitted. We are working to expand as quickly as possible. We are currently live in Dallas, Tampa, Bentonville, Rogers and San Antonio.
Due to legal and compliance reasons alcohol deliveries cannot be unattended. All alcohol orders require customer age verification and an intoxication check to ensure adherence with state and local laws. Deliveries can only be accepted by a person who is 21 years or older.
When the driver drops the order, they will be required to scan or inspect your ID, but they do not need to touch or handle the ID.
Currently we do not provide promo codes for orders containing Alcohol.
Walmart Local Marketplace uses a combination of the Spark DriverTM Platform and other 3rd party delivery services. In some locations, the seller of the alcohol will provide delivery services. For more information on the Spark DriverTM Platform see the followingsee the following link.
Please reach out to customer support at 877-471-0027.
Please reach out to customer support at 877-471-0027.
Be sure to enter the recipient's first and last name, delivery address, phone number, and any special instructions to ensure the delivery can be completed. Confirm with the recipient that they will be available to receive the delivery before submission. By law, the recipient for the delivery should be over 21 to accept the delivery order.
Please call the seller of the products. You can access your order details on the web app to find your seller details including their address and phone number. If you cannot locate that, please contact customer support at 877-471-0027.
Please reach out to customer support at 877-471-0027.
We know that even at Walmart, we're not perfect. If you find something amiss with your order upon delivery, please reach out to customer support at 877-471-0027 for assistance.
Just keep in mind, if something's not quite right with your delivery you must tell us within 2 days of estimated delivery so we can sort it out.
We know that even at Walmart, we're not perfect. If you find something amiss with your order upon delivery, please reach out to customer support at 877-471-0027 for assistance.
Just keep in mind, if something's not quite right with your delivery you must tell us within 2 days of estimated delivery so we can sort it out.
Walmart Local Marketplace will try to ensure that the delivery is completed in the given timeframe, though in some circ*mstances deliveries may be delayed.
Please reach out to customer support at 877-471-0027 for assistance. We will be able to provide you with an exact update on your order.
*Please note: You may receive texts or calls from unknown numbers during delivery. To make sure the drivers can get in touch, please make sure to set your phone call settings to "Allow Unknown Numbers" to call; otherwise, the driver may have to return the order to the store if they can't contact you.
Take the unopened and undamaged product(s) back to the store you ordered from with the online invoice and payment method used to request a refund or replacement. Please note that refunds and returns/replacements are at the sole discretion of the Seller.
If you are unable to be present at the time of the delivery the driver will attempt to reach out to you via phone calls and wait for 5 mins, if the driver does not hear back, they will return the order back to the store and it will be cancelled . You will not be charged any fees for cancelled orders.
Due to legal and compliance reasons alcohol deliveries can only be delivered if:
- You are present to receive your order
- Your age is verified with an appropriate ID
- Your age is 21 years or older
- You are not intoxicated
If these requirements are not met, the driver cannot deliver the alcohol. So, they will return the order back to the store and it will be cancelled. You will not be charged any fees for cancelled orders.
The minimum amount to qualify for free delivery varies by store. The minimum order amount for your store can be viewed in your cart after you've selected delivery as the order method.
Please note that minimum basket sizes are set directly by the seller and can vary per seller and are subject to change at the seller's discretion.
This delivery cost varies by state. Please see the Seller Main Page or make sure to review the detailed cost breakdown in the Review Order page.
Walmart Local Marketplace never keeps any portion of any tips.
