Claim adjusters are a central part of the investigative team in insurance. Their job is to investigate claims and investigate claimants, to ascertain if the claim has merit and how much the insurance company should give the claimant. It is a profession that requires expert interpersonal skills, strong analytical skills, and even better investigative skills.
Technology is greatly improving in this industry so we are starting to see some of the claim adjuster roles being automated. Your skills section is therefore definitely important in this position. You may find yourself working as a full-time employee of an insurance company, or you can choose to freelance as a claims adjuster. This resume guide was developed in discussion with leading recruiters and includes resume samples, effective action verbs, and skills to list, as well as unique recruiter tips for each position. Take a look.
Template 3 of 5: Entry Level Claims Adjuster Resume Example
This is the first step in your claims career. In this position, you will investigate claims, inspect damages, determine liability, and reach settlements. You will be getting a lot of on-the-job training so now is a great time to learn as much as possible.
You technically do not need more than a high school diploma to begin a career in this field but most companies prefer to see an associate's degree or more. You may also need a license depending on what state or country you are working in, so make sure you do due diligence to make sure you qualify. Here is a successful resume sample.
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Tips to help you write your Entry Level Claims Adjuster resume in 2024
Get certifications in place of experience.
You may not have a lot of relevant experience to show your dedication and experience in the field. To make up for this, consider getting as many related certifications as possible. This candidate has two impressive claims-related certifications.
Also see: How to List Certifications on a Resume
Include any projects that have transferable skills.
You may not have as much direct insurance-related experience as this candidate has. If you don't, focus on including experiences where you gained transferable skills. For this position think of including jobs that require you to investigate, deal with numbers, be analytical, or be a great communicator. Make sure your skills in these positions stand out.
Also see: How to List Projects on a Resume
Skills you can include on your Entry Level Claims Adjuster resume
Property & Casualty Insurance
Property Claims
General Insurance
Claims Handling
Professional Liability
Claim Investigation
Claims Management
Casualty Insurance
Insurance Claims
Claims Adjuster Resume Tips
We spoke with hiring managers and recruiters at top insurance companies like State Farm, Allstate, and Progressive to gather their best tips for writing a claims adjuster resume. They've seen thousands of resumes throughout their careers and know exactly what makes a candidate stand out. The tips below will help you create a resume that showcases your relevant skills and experience, and gets you noticed by employers.
Highlight your claims handling experience
Employers want to see that you have hands-on experience managing and resolving insurance claims. Be specific about the types of claims you've handled and the results you achieved.
- Investigated and resolved 50+ auto insurance claims per month, negotiating fair settlements and reducing payout costs by 15%
- Managed a caseload of 100+ property damage claims, conducting on-site inspections and coordinating repairs to minimize business interruption for clients
Avoid vague statements that don't provide concrete details:
- Handled insurance claims
- Worked with policyholders to resolve their issues
Emphasize your customer service skills
As a claims adjuster, you'll be interacting with policyholders who may be frustrated, upset, or even angry about their situation. Employers want to know that you can handle these interactions with professionalism and empathy.
Highlight specific examples of how you've provided excellent customer service:
- Received multiple customer commendations for empathetic and efficient handling of complex claims situations
- Maintained a 95% customer satisfaction rating by proactively communicating with policyholders and setting clear expectations throughout the claims process
Show your attention to detail
Claims adjusters need to be meticulous in their work, carefully reviewing policy details, documentation, and evidence to make accurate determinations. Use your resume to showcase your strong attention to detail.
Skilled at analyzing complex policy language and coverage details to make accurate claims determinations. Reduced claims processing errors by 30% through careful review of documentation and evidence.
Compare that to a more generic statement:
- Detail-oriented and focused on accuracy
Include your industry certifications
Industry certifications show employers that you have the specialized knowledge and skills needed to excel as a claims adjuster. Be sure to list any relevant certifications you've earned.
Some common certifications for claims adjusters include:
- Associate in Claims (AIC)
- Certified Property Casualty Underwriter (CPCU)
- Certified Insurance Adjuster (CIA)
- Senior Claim Law Associate (SCLA)
If you're currently pursuing a certification, you can list it on your resume with your expected completion date.
Tailor your resume to the specific job
Not all claims adjuster roles are the same. Some may focus on a specific type of insurance (like auto or property), while others may require specialized skills (like investigating fraudulent claims).
Review the job posting carefully and tailor your resume to highlight the specific qualifications the employer is looking for. For example:
- If the job focuses on workers' compensation claims, emphasize your experience managing workplace injury and disability cases
- If the role requires strong investigative skills, highlight examples of how you've uncovered fraudulent claims or gathered complex evidence
Tailoring your resume shows employers that you're a strong match for their specific needs.
Skills For Claims Adjuster Resumes
The skills section is a great place for recruiters to see what you are capable of doing at a glance so it is very important to create a thought-through and wholesome skills section. A claims adjuster needs to highlight analytical, investigative, and interpersonal skills. Including industry-standard skills in these areas may also help you bypass any ATS resume filters put in place.
We have compiled a list of skills particularly useful for this position. Feel free to add to your resume those that resonate with your skill set.
- Insurance
- Claims Management
- Claims Handling
- General Insurance
- Property & Casualty Insurance
- Liability
- Claim Investigation
- Commercial Insurance
- Insurance Claims
- Casualty Insurance
- Legal Liability
- Subrogation
- Property Damage
- Professional Liability
- Underwriting
- Auto Claims
- Claims Resolution
- Risk Management
- Property Claims
- Reinsurance
- Insurance Law
- Casualty Claims
For more skills, visit .
How To Write Your Skills Section On a Claims Adjuster Resumes
You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:
Skills Word Cloud For Claims Adjuster Resumes
This word cloud highlights the important keywords that appear on Claims Adjuster job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.
